Terms of Service

These Terms of Service (“Terms”) govern access to and use of the websites and software services offered by Crewsie, LLC (“Crewsie,” “we,” “us”). By using the Service, you agree to these Terms. If you use the Service on behalf of an organization, you represent that you have authority to bind that organization.

1. The Service

Crewsie provides online tools for field service teams, including scheduling, dispatch, customer and job records, messaging workflows, quotes and invoices (where enabled), and related features. We may add, change, or discontinue features. We will provide reasonable notice where practicable for material changes that affect you.

2. Accounts and eligibility

You must provide accurate registration information and keep credentials secure. You are responsible for activity under your account. Notify us promptly at support@crewsie.com if you suspect unauthorized access.

3. Customer data and your responsibilities

You control what data you submit to the Service (“Customer Data”). You are responsible for obtaining any rights and consents needed for your use of Customer Data, including for messaging, voice, email, marketing, employment, tax, accounting, and privacy laws that apply to your business. You will not use the Service in violation of applicable law.

4. Messaging, AI, and automation

Features may include SMS or other channels, and may include AI-assisted suggestions or drafts. You remain responsible for your organization’s communications and for obtaining all legally required consent before sending SMS, voice, email, or other communications through the Service. AI-generated content may be incomplete, inaccurate, or unsuitable for your circumstances and should not be considered professional, legal, accounting, tax, employment, or other expert advice. You are responsible for reviewing AI output before relying on it or sending it to third parties where applicable. Crewsie does not guarantee uninterrupted delivery of messages or carrier behavior.

4A. Scheduling and operational decisions

The Service provides scheduling, dispatching, routing, recommendations, automation, artificial intelligence, reporting, analytics, communications, workflow automation, invoicing, payment, accounting, and other operational tools intended to assist your business. You acknowledge that you remain solely responsible for reviewing and verifying technician assignments, appointment times, customer information, invoices, estimates, schedules, dispatches, payroll information, accounting records, tax information, customer communications, and other operational decisions before relying on them.

Software defects, synchronization delays, AI output, third-party providers, connectivity interruptions, or user actions may occasionally result in inaccurate, delayed, duplicated, incomplete, unavailable, or missing information. Crewsie does not guarantee that schedules, dispatches, AI recommendations, customer communications, notifications, routes, travel estimates, integrations, accounting records, tax calculations, invoices, or financial reports will always be accurate, complete, or uninterrupted.

4B. No guarantee of business results

While the Service is designed to improve operational efficiency, Crewsie does not guarantee increased revenue, reduced costs, improved technician utilization, customer retention, regulatory compliance, or any particular business outcome from use of the Service.

5. Third-party services

The Service may integrate with third-party services, including communications carriers, payment processors, accounting systems such as QuickBooks, calendars, maps, AI providers, and other tools you choose to connect. Those providers may have their own terms, privacy notices, availability limits, and fees. Your relationship with them is primarily between you and the provider. You are responsible for reviewing records created or synced through third-party services, including accounting, invoice, tax, customer, and payment records. Crewsie does not guarantee the accuracy, completeness, timeliness, or availability of records generated, imported, exported, or synced through third-party integrations.

5A. Beta and early access features

We may offer beta, preview, early access, experimental, or newly released features. These features may contain errors, change materially, or be modified, limited, or discontinued at any time. You should not rely on beta or early access features for critical operations without independent review and backup processes.

6. Fees and trials

Paid plans are billed on a per-user, per-month basis at the rate published on our pricing page (currently $39 per user/month for founding customers). New organizations may start with a free trial (currently 30 days); we do not require a credit card to begin the trial. Unless you cancel before the trial ends, the subscription continues on a month-to-month basis and renews automatically each billing period until cancelled.

You can cancel at any time from your billing settings or by contacting support@crewsie.com; cancellation stops future renewals and takes effect at the end of the current billing period. Except where required by law, payments are non-refundable and we do not provide prorated refunds for partial periods. Fees are exclusive of taxes, which may be added where applicable. Payments are processed by our payment processor (Stripe). SMS and voice usage, where enabled, is billed at carrier pass-through rates and is separate from subscription fees.

7. Intellectual property

Crewsie owns the Service, software, and branding. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription or access period. You retain ownership of Customer Data. You grant Crewsie a limited license to host, process, and display Customer Data solely to provide the Service.

If you provide suggestions, ideas, requests, or other feedback about the Service, Crewsie may use that feedback without restriction or compensation to you.

8. Confidentiality

Each party will use the other’s non-public business information only as needed to perform under these Terms and will protect it with reasonable care. Processing of personal data is described in our Privacy Policy.

9. Acceptable use

You agree not to:

• Use the Service to violate law or third-party rights;
• Send spam, deceptive messages, or harassing content;
• Attempt to probe, scan, or bypass security or access data you are not authorized to access;
• Interfere with or disrupt the Service or other customers;
• Use the Service to distribute malware or conduct unlawful surveillance; or
• Reverse engineer the Service except where prohibited by applicable law.

We may investigate and suspend or terminate access for violations or risk to the Service or others.

10. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM IMPLIED WARRANTIES INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant that the Service will be error-free or uninterrupted. The Service is intended to assist business operations and is not a substitute for your own review, supervision, verification, professional judgment, or backup processes, including independent backup of critical business records.

11. Limitation of liability

To the fullest extent permitted by applicable law, Crewsie will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, business interruption, loss of goodwill, loss of data, or the cost of substitute services, even if we have been advised of the possibility of those damages.

To the fullest extent permitted by applicable law, Crewsie’s total liability for all claims arising out of or relating to the Service or these Terms will not exceed the greater of (a) the amounts paid by your organization to Crewsie for the Service in the 12 months before the event giving rise to the claim, or (b) one hundred dollars ($100). These limitations apply to all theories of liability, whether based in contract, tort, negligence, strict liability, statute, or otherwise, and will apply even if a limited remedy fails of its essential purpose.

12. Indemnity

You will defend, indemnify, and hold harmless Crewsie and its officers, directors, employees, contractors, and agents from and against claims, damages, liabilities, losses, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to: (a) Customer Data or instructions you provide; (b) your use of the Service in violation of these Terms or applicable law; (c) communications, messaging, marketing, employment, tax, accounting, or payment practices managed by your organization; (d) your connected third-party services, including QuickBooks and payment processors; or (e) disputes between your organization and your customers, employees, contractors, or vendors. This obligation does not apply to the extent a claim is caused by Crewsie’s willful misconduct.

13. Suspension and termination

You may stop using the Service at any time. We may suspend or terminate access for material breach, risk to the Service, legal requirements, or non-payment where applicable. Provisions that by their nature should survive will survive.

Following cancellation or termination, Customer Data may remain available for export for a limited period, after which it may be permanently deleted, anonymized, or retained only as required for backup, legal, tax, security, audit, or fraud-prevention purposes in accordance with our retention practices.

14. Governing law and disputes

These Terms are governed by the laws of the State of Utah, without regard to conflict-of-law rules. Subject to the informal resolution process below, the state and federal courts located in Utah will have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service, and each party consents to personal jurisdiction and venue in those courts.

Before filing a claim, each party will try to resolve the dispute informally by sending written notice describing the issue and giving the other party at least 30 days to respond. Any claim must be brought only in an individual capacity and not as a plaintiff or class member in any class, consolidated, or representative action, to the maximum extent permitted by law.

15. General

These Terms together with the Privacy Policy are the entire agreement regarding the Service (subject to a separate signed agreement if you have one). If a provision is unenforceable, the remainder stays in effect. Notices may be sent to the email associated with your account or posted in-product.

We may perform maintenance, upgrades, or emergency repairs that temporarily affect availability. We will not be responsible for delay or failure to perform due to events beyond our reasonable control, including acts of God, natural disasters, labor disputes, internet or telecommunications failures, power outages, denial-of-service attacks, war, terrorism, government action, or failures of hosting, database, payment, messaging, accounting, AI, or other third-party providers.

We implement commercially reasonable safeguards designed to protect the Service and Customer Data, but no system, network, or method of transmission or storage can be guaranteed to be completely secure.

16. Contact

support@crewsie.com